Can You Do The Fandango? Hiring Great CSMs

Can You Do The Fandango? Hiring Great CSMs

Hiring great CSMs is tough. Are you making it harder? We’ll talk about that but let’s assume not. Then we’ll cover the question of how you zero in on the best fit CSMs for your company. Reading time 4 minutes A while back I read a bunch of job ads as part of some...
Customer Success : An Antifragile Approach

Customer Success : An Antifragile Approach

Customer Success is a core function. How can you introduce an antifragile approach to customer success and what would it mean to do so? The answer lies in an understanding of the concept of antifragility and in the culture of your company. Reading time 5 minutes...
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