The Art Of Understanding

George Bernard Shaw once said: “The single biggest problem with communication is the illusion that it has taken place.” Or put another way, seeing something from your customer’s point of view is not the same as seeing it from your point of view. At the start of any...

What to expect from this blog.

In short a variety of posts on a variety of topics. Many will be on customer success topics as I plan to freely share the ideas, knowledge and experience I have accumulated over the last 20 years or so as both a Siebel Technical Account Manager (an early forerunner of...
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