Customer Success Management
Virtual Training Programme
The gold-standard in practical, outcomes-focused training for Customer Success professionals.
Trusted by teams at top SaaS & technology companies.
Course Overview
If you are a customer success professional you almost certainly want the following:
- To ensure every customer is able to succeed with your solutions
- To make every moment of every customer interaction count
- To have the tools and language to create an absolute focus on value, outcomes and ROI
Re-worked entirely for the virtual classroom, Customer Success Management: Outcomes To Frameworks is highly participative in nature and designed to equip you with the tools, content and knowledge needed to meet every one of these objectives in your customer success role.
The course is comprised of six 2½ hour virtual classroom sessions supplemented by team classroom exercises and set homework between sessions.
Over the course of the six weeks a comprehensive Miro Board is built up containing a candidate Customer Success Framework and a broad set of actionable frames to help you to embed customer success across your organisation.
This gives you and your team a role and employer specific set of content that you can apply immediately to your day to day activities as a CS professional.
On completion, attendees receive their Customer Success Professional certification from The Success Methods Academy.
What You'll Learn
Course delivery is over six 2½ hour instructor led sessions covering the material shown below. Each session includes a set of lecture content delivered in the virtual classroom, exercises worked as a team during the classroom sessions and a set homework exercise after each session.
Foundations
Frameworks & Value
KPIs, Measurement & Segmentation
Stakeholders & Value
Strategy & Alignment
Governance, Change & Review
Virtual Training - Logistics & Pricing
Success Methods offer our virtual classroom training course for corporate clients who wish to train their team(s) of customer success professionals.
Our corporate courses run on demand and are arranged to meet the specific requirements of our customers.
- Dates: By agreement. Typically one session a week for six consecutive weeks.
- Location: Virtual Classroom.
- Duration: Six 2½ hour sessions over the agreed period.
- Audience: Customer success professionals.
- Price: Courses start at £4,500 for teams of four. Additional attendees priced at £500.
- Certification: All attendees receive a certificate of course completion from the Success Methods Academy.
Hear From Past Participants
