Our goal at Success Methods is to advance the customer success profession through training, coaching and consulting services designed for maximum impact.

Our Services

Who We Are

Our objective is to enable you to create and deliver outstanding customer success programmes for your customers. Programmes that deliver results sustainably, scalably and efficiently. Our highly actionable courses and consulting services are built with you in mind and are based on our deep understanding of the customer success profession.

Success Methods was formed by Ian Robson who gained his customer success expertise over a 25 year period working in consulting, software and technology.

Ian held customer facing leadership roles over a 15 year period at some of the world’s most admired companies including Salesforce, Oracle, Siebel, SDL, Veracode and PA Consulting.

Hear From Our Customers

Ian Robson is one of the foremost thinkers and practitioners of the art and practice of Customer Success for SaaS companies in the 21st century.

Having worked closely with Ian at two of our portfolio companies, we believe his balanced and results-oriented method is second to none.

Peter Campbell

Managing Partner, Education Growth Partners

Packed with practical information: the core framework that the training is based around is a solidly constructed, logical and useable model that will be an asset to anyone within the CSM arena.

It was a truly enlightening and valuable two days that provided a strong foundation of practical methods to take forward into the real world.

Mark Harris

Global Customer Success Director, CrossKnowledge

Such a great course for any Customer Success professional!

Ian and Matt start by taking you through how to form your own Customer Success Framework and then follow this up with practical tools to bring it to life!

Odette Borsten

SVP Customer Success Services, Alterian