Automation In Customer Success

Automation In Customer Success

There are numerous ways to apply technology in customer success which will help you scale. Furthermore the subject of automation in customer success is a large one. In this article we look at the core principles you should bear in mind, some of the core technologies...
So How Many More CSMs Do We Need?

So How Many More CSMs Do We Need?

Scaling a customer success function, like any other, presents a number of challenges. It’s useful to have a clear model in mind that helps optimise for your segmentation strategy, engagement models, team size and crucially¬†customer outcomes. Nature provides a...
The Why Of Scaling Customer Success

The Why Of Scaling Customer Success

  Efficiently scaling your success team to deliver increasingly valuable customer outcomes and higher levels of satisfaction is an ever more critical capability for SaaS companies to master. Delivering customer outcomes and satisfaction at scale will drive...
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