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Royalty, Aristocracts And Commoners. Is This How You Segment For Customer Success?

by Ian Robson | Nov 28, 2018 | Foundations | 0 comments

Customer Success is an investment in the future of your customers and by extension your company. Customer success resources are never unlimited so targeting and getting a good return on the investment made by your CS team should be a goal of every company. How it...

Everyone Has A “Success” Plan Until They Get Punched In The Mouth.

by Ian Robson | Nov 16, 2018 | Foundations | 0 comments

Planning, what is it good for? Everyone has a plan until they get punched in the mouth! – Mike Tyson No battle plan survives first contact with the enemy. – Helmuth von Moltke the Elder Have a good plan, execute it violently, do it today. – Douglas...

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