by Ian Robson | Nov 28, 2018 | Foundations
It’s a tricky business, segmenting your customer base for customer success outcomes and the CSM effort to be invested. But fear not, the application of the right questions, asked by and of the right people can lead you swiftly to a plan of action. Do this and...
by Ian Robson | Nov 16, 2018 | Foundations
We all need plans, we all make plans, we all use and are subject to plans. So how do you make sure you have a good plan, the right plan, a tested plan. How do you capture the learnings from executing your plan and how do you keep improving your ability to plan and...
