Outcomes Are Forever

Outcomes Are Forever

Delivering and demonstrating value to customers is probably the single highest item on the agenda of every customer success professional. The language we use to talk about this includes ‘business outcomes’ a phrase which encapsulates a core customer...
Automation In Customer Success

Automation In Customer Success

There are numerous ways to apply technology in customer success which will help you scale. Furthermore the subject of automation in customer success is a large one. In this article we look at the core principles you should bear in mind, some of the core technologies...
How Do I Get Started In Customer Success?

How Do I Get Started In Customer Success?

Getting your first job at anything is always tough but luckily in customer success you can almost certainly use your current job to start getting experience and practice. In the process you might just find you also get better at the day job and get more satisfaction...
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