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Stakeholder Navigation : So What’s The Big Problem?

by Ian Robson | Aug 19, 2020 | Customer Success, Skills, Stakeholders | 0 comments

What keeps us from effective relationships with the key stakeholders at our customers? That’s a question that sits at the heart of many customer facing roles including sales and customer success. Whenever we run training courses for customer success managers the...

7 Questions Every CxO Should Discuss With Their Head Of Customer Success

by Ian Robson | Jan 28, 2020 | Foundations | 0 comments

Customer Success is a critical function but it’s only one of many that matter to a CEO, COO, CRO or CFO. When it’s time to really lift the lid and dig into the details what are the key questions to ask to ensure a productive discussion. Are Success Conversations About...

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