Customer Success : An Antifragile Approach

Customer Success : An Antifragile Approach

Customer Success is a core function. How can you introduce an antifragile approach to customer success and what would it mean to do so? The answer lies in an understanding of the concept of antifragility and in the culture of your company. Reading time 5 minutes...
The Best CSMs Are Thoroughbreds Not Pack Horses

The Best CSMs Are Thoroughbreds Not Pack Horses

CSMs are increasingly seen as broad utility players in an organisation. Responsibilities can include pre-sales, sales, implementation, support and training. These are all often considered good uses of a CSM’s time in addition to their responsibilities for the success...
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