Success Methods
  • Self Study
  • CSM Training
  • Coaching
  • Consulting
    • Bespoke Consulting Services
    • Create Your Success Framework
  • Blog
  • Video Resources
Select Page

Too Big To Fail? If Only Sizing A CSM Team Were That Easy.

by Ian Robson | Oct 22, 2018 | Foundations | 0 comments

How do you size a customer success function? Art, science or a bit of both? Let’s start by illustrating the problem with a hypothetical SaaS company called Conductor who provide a business process automation platform in the cloud. Conductor have 150 customers and have...

Our Free Learning Plan

Free CS Learning Plan With Two Women

Our Online Courses

Recent Posts

  • Five Excellent 3’s : Customer Success Questions
  • Build Outstanding Stakeholder Relationships
  • Delivering World Class Stakeholder Interactions
  • Build Your Stakeholder Access Strategy
  • Understanding Your Value To Stakeholders

Tags

Advocacy (7) Antifragile (2) ARR (4) Attrition (2) B2B (1) B2C (1) Challenging (1) Churn (8) Creativity (1) CSM (13) Customer Satisfaction (15) Customer Success (41) CxO (2) Decision Making (2) Development (2) Engagement (5) Expansion (7) Framework (7) Hiring (5) KPI (2) KPIs (5) Learning (2) Mastery (7) Metrics (3) Musk (1) NPS (2) Outcomes (21) Persuasion (2) Practice (1) Preparation (1) Questioning (2) Renewal Rate (8) Revenue (2) ROI (8) SaaS (2) Scaling (4) Segmentation (5) Sizing (4) Skills (6) Stakeholder (9) Subscription (2) Success Plan (2) Summarising (1) Thinking (1) Value (16)
  • About
  • Contact
  • Privacy Policy
  • Facebook
  • X
  • RSS
This website and its content is copyright © Success Methods Limited 2021. All rights reserved.