Imagine a world in which your company’s approach to customer success was exactly as you wanted it to be.
Get that picture clear in your mind.
Now ask yourself what can I do today to move us closer to that world?
What can I do tomorrow?
Who do I need to enlist/persuade/work with to get us there?
Work at making progress daily/weekly. Whatever suits your schedule.
Look back in 3 months and see how far you’ve come.